PRIVACY POLICY

Effective Date: 08/19/2025

At Troopers, we believe that trust begins with respect—and respect includes protecting the privacy of every individual who seeks support through our organization. Whether you are engaging with us through our website, completing intake forms, participating in services, or communicating digitally, we are fully committed to safeguarding the personal information you share. This Privacy Policy outlines how we collect, use, store, and protect your information, as well as your rights and choices concerning that information.

Troopers collects personal data in order to provide services effectively and compassionately. The information we may collect includes your name, date of birth, contact information such as phone number, email, or mailing address, and any additional information you voluntarily provide through intake forms, referral submissions, emails, online chats, or other interactions with our digital tools. We may also collect emergency contact details and data necessary to support your enrollment, case management, or housing coordination. When voluntarily disclosed, sensitive information related to your housing status, recovery journey, or health-related needs will always be handled with care, discretion, and confidentiality.

We use the information you provide to support your enrollment in the Troopers program, coordinate services related to transitional housing, recovery, or life-skills support, and respond to your questions or communications in a timely and respectful manner. We also use this information to improve the quality and accessibility of our services, track community needs, and enhance outreach to underserved populations. Your data will never be used for marketing, advertising, or fundraising purposes without your prior knowledge and consent.

To protect your information, we use secure systems and restrict access to personal data on a strict need-to-know basis. All data is stored in password-protected or encrypted environments, and all staff members are trained in confidentiality standards and privacy best practices. We do not sell, rent, trade, or misuse your information under any circumstances. Our internal policies are routinely reviewed to ensure compliance with current data protection expectations, and all staff are held accountable for upholding your privacy.

Troopers does not share your personal information without your explicit written consent, except where disclosure is required by law. These exceptions include responding to valid court orders, complying with mandated reporting responsibilities in cases of abuse or imminent harm, or cooperating with legal investigations. When you do provide consent, we may share your information with a licensed provider, case manager, or community-based agency who is directly involved in your care, housing process, or recovery plan. We limit shared information to only what is necessary to fulfill the intended support function.

You have the right to request access to the information we hold about you and to ask for corrections if you believe any part of your record is inaccurate or incomplete. You may also request that we delete your personal information from our systems, unless we are legally obligated to retain it for a specific period. Additionally, you have the right to withdraw your consent to receive emails, text messages, or other forms of digital communication from us. If you previously granted consent for your data to be shared with a partner or service provider, you have the right to revoke that consent in writing at any time. We will honor such requests promptly and to the fullest extent allowed under our policies.

This Privacy Policy may be updated from time to time to reflect changes in our services, legal obligations, or digital systems. The most current version will always be posted on our website and made available to you upon request. Continued use of our services or platforms after updates are made will signify your acceptance of the revised terms.

If you have any questions, concerns, or formal requests regarding your privacy, we encourage you to contact our designated Privacy Officer. Our team is committed to transparency and will address your concerns with integrity, urgency, and care.

At Troopers, your privacy is more than a policy; it is a promise we make to everyone who entrusts us with their story, their journey, and their future.

Please also note the following.

Troopers may have individuals who are related to the people running the organization and who happen to be local healthcare providers. These clinics or healthcare services operate independently, and you are never required to use any specific provider.

You may choose any clinic or doctor freely, and services or housing are not dependent on this decision.